Privacy Policy
Introduction
Calm Stone is committed to safeguarding the privacy of our clients, partners, and website visitors. This policy outlines the methods by which we collect, use, and protect your personal information.
We understand that your privacy is important to you, and we take our responsibility to protect your personal information seriously. This Privacy Policy explains how we handle your data when you visit our website, use our services, or interact with us in any capacity.
Information We Collect
We may collect information directly through forms, emails, inquiries, or interactions with our services. This may include, but is not limited to, names, contact details, company affiliation, and project-related data.
Personal Information may include:
- • Full name and professional title
- • Email address and phone number
- • Company name and business address
- • Project specifications and requirements
- • Communication preferences
- • Professional background and qualifications
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring website, and pages visited. This information helps us understand how our website is being used and improve our services.
How We Use Your Information
The data collected is used to provide services, respond to inquiries, manage internal operations, and enhance user experience. Information may also be processed to comply with regulatory requirements and for business analysis purposes.
Specific uses include:
- • Delivering professional services and project management
- • Communicating about your projects and service updates
- • Processing payments and maintaining financial records
- • Improving our website functionality and user experience
- • Sending newsletters and marketing communications (with consent)
- • Conducting market research and business analytics
- • Ensuring compliance with legal and regulatory obligations
We will only use your personal information for the purposes for which it was collected, unless we reasonably believe that another purpose is compatible with the original purpose and is necessary for providing you with our services.
Cookies and Tracking Technologies
Our website may utilize cookies and similar tracking technologies to enhance functionality and analyze usage. These cookies do not collect personally identifiable information unless you explicitly submit it to us.
Types of cookies we use:
- • Essential cookies: Necessary for website functionality
- • Analytics cookies: Help us understand website usage patterns
- • Performance cookies: Improve website speed and performance
- • Functional cookies: Remember your preferences and settings
You can control cookie settings through your browser preferences. However, disabling certain cookies may impact your experience on our website. We do not use cookies for advertising or tracking across third-party websites.
Information Sharing and Disclosure
Calm Stone does not sell or lease personal data. We may share information with trusted service providers who support our operations, strictly under confidentiality agreements and for designated purposes.
We may share information with:
- • Professional service providers (accounting, legal, IT support)
- • Payment processors and financial institutions
- • Cloud service providers for data storage and processing
- • Marketing and communication service providers
- • Regulatory authorities when required by law
All third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us. We conduct due diligence on all service providers to ensure they meet our privacy and security standards.
Data Security
We maintain robust security protocols and measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. All information is handled in accordance with industry best practices.
Security measures include:
- • Encryption of data in transit and at rest
- • Regular security audits and vulnerability assessments
- • Access controls and authentication protocols
- • Employee training on data protection practices
- • Secure backup and disaster recovery procedures
- • Regular updates to security software and systems
While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously monitor and update our security practices to protect against evolving threats.
Data Retention
Personal data is retained only as long as necessary for the purposes it was collected or as required by applicable law. Upon expiry of such needs, data is securely deleted or anonymized.
Retention periods:
- • Client project data: 7 years after project completion
- • Financial records: As required by tax and accounting regulations
- • Marketing communications: Until you unsubscribe or opt out
- • Website analytics: 26 months from collection
- • Support inquiries: 3 years after resolution
We regularly review our data retention practices and securely dispose of information that is no longer needed. Upon request, we can provide information about how long we retain specific types of personal data.
Your Rights and Choices
You have the right to access, amend, or request deletion of your personal information. To exercise these rights or inquire about our privacy practices, please reach out to us via the contact form on our website.
Your rights include:
- • Access: Request a copy of your personal information
- • Rectification: Correct inaccurate or incomplete data
- • Erasure: Request deletion of your personal information
- • Portability: Receive your data in a structured format
- • Restriction: Limit how we process your information
- • Objection: Object to processing based on legitimate interests
- • Withdraw consent: Revoke consent for marketing communications
We will respond to your requests within 30 days and may require verification of your identity before processing your request. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
International Data Transfers
Our business operations may require transferring your personal information to countries outside your region. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We use standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms to ensure your data receives an adequate level of protection regardless of where it is processed.
Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
Parents and guardians who believe their child has provided us with personal information should contact us immediately so we can remove the information from our systems.
Third-Party Links
Our website may include links to third-party platforms. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage users to review their policies individually.
When you click on third-party links, you leave our website and are subject to the privacy policies and terms of use of those external sites. We recommend reviewing their privacy policies before providing any personal information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following methods:
- • Email: privacy@calmstone.com
- • Contact form on our website
- • Phone: [Your phone number]
- • Mail: [Your business address]
Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page and will be effective from the date of publication.
We will notify you of any material changes to this policy by email or through a prominent notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Consent
By accessing our services or website, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or website.